BESTON SERVICE

Your Success is Our Success!

“Your Success is Our Success!”

is the service concept of Beston Group

Beston values service and believes it is the same important as the quality of our products. We have the ability to supply high-quality and considerate service throughout the whole process of pre-sales, in-sales and after-sales phases for every customer.

  • 1
    MIN

    Receive your inquiry and build profile;

  • 30
    MINS

    Get in touch with you;

  • 24
    HOURS

    Proposal provided in 24 hours;

  • 2
    DAYS

    Solve Customers Complaints;

  • 1
    WEEK

    Update the production progress every 7days;

  • 365
    DAYS

    At your service 24/7.

SERVICE CONTENT

Pre-sales Service
In-sales Service
After-sales Service
FABE

SERVICE PROCESS

  • Consultation & Communication

    Your enquiry will reach our account manager directly to provide you with considerate service.

    01
    05
    Delivery & Transportation

    After the equipment is completed, we will arrange special vehicle transportation and delivery to the location required by the customer within the agreed time.

  • Customized Design

    Our product manager will reasonably configure the production plan or make a private order according to your needs and budget.

    02
    06
    Customer Acceptance Check

    When the product is shipped to the customer’s site, the quality and quantity of the product as well as accessories will be checked and accepted, and the receipt will be confirmed after confirmation.

  • Determine the Plan

    Comprehensive consideration, you think our configuration plan is quite satisfactory, and then confirm the plan.

    03
    07
    Installation & Training

    We will send a professional technical team to the site for installation, commissioning, and a series of professional training until the plant puts into stable production

  • Confirm Cooperation

    Confirm the contract, make payment, and we will arrange the production and delivery.

    04
    08
    Tracking & Feedback

    Our after-sales customer service team has regularly return visiting by calls or e-mails. We will solve your problems in time.

SERVICE MANAGEMENT MODE

  • Early Prevention
  • Efficient Communication
  • Quick Maintenance
  • File Accurately
  • Warehoushing of wearing parts or accessories
  • Adequate communication and full tracking

SERVICE MECHANISM

Parts supply guarantee system

Delivery in the shortest time in a faster and more efficient way;

Double supervision system

The general manager and the marketing manager are double-supervised to provide green channels such as manpower, material resources, financial resources, technical guidance and accessories supply for the service.

VALUE-ADDED SERVICES

BESTON GROUP

  • Year-rolling training of on-site personnel

  • Regular inspections of production site

  • Technical upgrade guidance

  • Invitations of new products launching conference

Contact Us
Please specify your requirement by referring to the following aspects:

1What kind of solution will meet your demand? (Key point)

2What kind of material and expected end product are you planning to have? (Right solution begins from material and product)

3When is the project supposed to be running? (Key info for A-Z project programming)

4Budget for machinery purchasing? (Key info for right model)

5Points that you really focus on. (Customized service from our project consultant)

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